Shipping Information
At Mount2Ride, we strive to make your shopping experience as seamless as possible. All orders are shipped directly from Portugal to destinations within Europe, ensuring fast delivery with no import or customs fees.
Processing Time
- Order Processing: Orders are processed within 1–2 business days. During peak periods, processing may take slightly longer.
Shipping Times
- Standard Shipping: Estimated delivery within 3–7 business days, depending on your location in Europe.
- Express Shipping: Faster delivery options are available at checkout for select destinations.
Order Changes & Cancellations
- Order Changes: Changes to your order must be requested within 12 hours of placing the order. Once processing has started, changes cannot be guaranteed.
- Order Cancellations: Orders may be canceled only if processing has not yet begun. Once the order is processed, it cannot be canceled.
Shipping Fees
- Non-Refundable Shipping Fees: Shipping fees are non-refundable, even in cases of order returns, cancellations, or undeliverable addresses.
Damage, Defective, or Incorrect Items
- If your order arrives damaged, defective, or incorrect, please contact our customer support team within 7 days of receiving your order. We will work with you to resolve the issue and may offer a replacement or refund based on the situation.
Lost or Stolen Packages
- Mount2Ride is not responsible for packages lost or stolen after delivery confirmation. If you believe your package was lost or stolen, please contact the shipping carrier or file a claim with them. For additional assistance, our support team is here to help.
Responsibility for Address Accuracy
- Please ensure your shipping address is accurate during checkout. Mount2Ride is not liable for delays or failed deliveries due to incorrect or incomplete address information. Contact us immediately if you notice an error in your address after placing your order.
Customer Support
- For any questions or issues regarding your order, please reach out to our support team at [Insert Email Address or Contact Form Link]. We’re here to assist you and ensure your Mount2Ride experience is a great one.
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